OUR POLICIES

At Hiru Lanka Tours, we are committed to providing a seamless, safe, and enjoyable travel experience for all our clients. Our policies are designed to ensure transparency, trust, and mutual respect.

Booking Policy

A deposit is required to confirm your booking, with the balance payable before the tour begins.
Changes to bookings may be accommodated based on availability and are subject to additional charges if applicable.
Cancellation policies apply as per the terms outlined at the time of booking.

Payment Policy

Payments can be made via bank transfers, credit/debit cards, or other agreed methods.
Full payment is required before the start of the tour unless otherwise agreed.
Receipts will be issued for all transactions.

Cancellation Policy

Cancellations made:
- More than 30 days before departure: Full refund minus administrative fees. o 15–30 days before departure: 50% of the tour cost refunded.
- Less than 15 days before departure: No refund.
Any refunds will be processed within 14 working days.

Privacy Policy

Personal information collected during bookings is securely stored and used only for tour-related purposes.
We do not share your details with third parties without your consent.

Health & Safety Policy

We prioritize the safety of our clients by ensuring all activities adhere to local and international safety standards.
Clients must inform us of any medical conditions, allergies, or dietary restrictions before the tour.
Travel insurance is recommended for all clients.

Environmental Policy

We are committed to sustainable tourism practices to minimize our ecological footprint.
Clients are encouraged to follow eco-friendly practices, such as avoiding single-use plastics and respecting local wildlife.

Code of Conduct Policy

Respect for local cultures, traditions, and laws is mandatory during all tours.
Offensive or disruptive behavior will not be tolerated and may result in immediate termination of the tour without a refund.

Complaint Policy

Any complaints should be reported immediately to our tour guide or representative.
We aim to resolve issues promptly and ensure client satisfaction.

Hiru Lanka Tours is dedicated to making your travel experience as smooth and enjoyable as possible. By adhering to these policies, we strive to maintain the highest standards of professionalism and client care.

BIT ABOUT HIRU LANKA TOURS

Discover Sri Lanka with Hiru Lanka Travels! Enjoy personalized itineraries, exceptional service, and breathtaking beauty. Experience unforgettable journeys to our paradise island.